Chania

Shipping & returns

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the we or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

 

What is the estimated delivery time?

We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • Product's availability with us
  • The destination to which you want the order shipped to.

 

Are there any hidden costs (sales tax, octroi etc) on items sold by us?

There are NO hidden charges when you make a purchase on Namkool. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the location to be delivered to.

 

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. 

 

I need to return an item, how do I do that?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

You can return the item through a third-party courier service.